Job Detail: Full Time Work at Home Customer Service Representative
The Customer Service Representative is a front line service professional and brand representative for HSN. Our Customer Service Representatives build customer loyalty and increase brand value with each and every phone interaction. They do this by establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer orders, accounts or other aspects of the customer experience.
About the job
|Field||Hospitality and Tourism|
|Date||11 January 2018|
|Start Date||27 July 2018|
|Lenght of Employment||Indefinite Period|
|Responsibilites||Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
Troubleshoot problems encountered within the customer digital self-service experience
Take personal initiative to achieve goals and objectives
Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance
Other related job duties as assigned
|Requirements||Must have a high school diploma or GED equivalent
Standard telephone service (analog landline) (931 or 615 area code) with a wired jack near your computer
Work At home phone number must be the home residence
Strong PC skills to include: internet, Microsoft Windows and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to make customers happy
Ability to connect with the customer and bring excitement to the call
Prefer previous experience in sales or customer service
Computer and headset compatible with HSN specifications.
High speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial up services are not an option.
Standard copper line phone service from a local phone company or bundled service from your internet provider.